Feedback and Complaints

If you are unhappy with our service

At MotaFinance we aim to provide you with the highest standards of service. However, sometimes things can go wrong, when this happens we encourage our customers to tell us in order for us to look to put things right. Our staff will do all they can to resolve any problems and ensure that you receive a quick and fair response to any complaints you may have.

Our complaints procedure is designed to ensure that each complaint is dealt with in a fair and reasonable manner. We aim to resolve all complaints quickly, if this is not possible, we will investigate the matter fully.

If you have a complaint you should contact our Customer Service Team.